Privacy Policy

Privacy Policy

This Privacy Policy explains how Sosai Studio ("we," "us," or "our") collects, uses, shares, and protects personal information obtained from clients who use our 24-hour branding services, website, and related platforms. We are committed to protecting your privacy and handling your data with transparency and integrity.
This Privacy Policy explains how Sosai Studio ("we," "us," or "our") collects, uses, shares, and protects personal information obtained from clients who use our 24-hour branding services, website, and related platforms. We are committed to protecting your privacy and handling your data with transparency and integrity.

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1. INFORMATION WE COLLECT

1.1 Personal Information

We may collect the following types of personal information:

  • Contact information (name, email address, phone number, business address)

  • Billing and payment information

  • Business information relevant to branding services

  • Communication records and correspondence

  • Website usage data

1.2 How We Collect Information

We collect information:

  • Directly from you when you purchase our services and when you take the branding journey.

  • When you communicate with us via email, contact forms, or other channels

  • Through automated technologies when you use our website (cookies, analytics)

  • From third-party payment processors with your consent

2. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

2.1 Service Provision

  • To deliver the 24-hour branding services you've purchased

  • To process payments and maintain business records

  • To communicate with you about your branding project

2.2 Business Operations

  • To improve our services and develop new offerings

  • For administrative purposes and internal record keeping

  • To analyze usage patterns and optimize website performance

2.3 Marketing and Communication

  • To send you information about our services (with consent)

  • To respond to your inquiries

  • To provide updates relevant to your purchase

3. LEGAL BASIS FOR PROCESSING

We process your information based on:

  • Performance of our contract with you when providing our services

  • Our legitimate business interests

  • Your consent, where specifically requested

  • Compliance with legal obligations

4. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Business transaction records are typically kept for [X] years to comply with tax and accounting regulations.

5. DATA SHARING AND DISCLOSURE

5.1 Service Providers

We may share information with third-party service providers who help us operate our business, such as:

  • Payment processors

  • Email service providers

  • Cloud storage providers

  • Website hosting services

5.2 Legal Requirements

We may disclose your information if required by law, government request, or to protect our legal rights.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the transaction.

6. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request access to the personal information we hold about you

  • Correction: Request correction of inaccurate information

  • Deletion: Request deletion of your information under certain circumstances

  • Objection: Object to certain processing of your information

  • Data portability: Request transfer of your information in a structured format

To exercise these rights, please contact us using the information in Section 11.

7. COOKIES AND TRACKING

Our website uses cookies and similar technologies to enhance user experience, analyze usage patterns, and deliver personalized content. You can control cookie preferences through your browser settings.

8. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, or modification. However, no internet transmission is completely secure, and we cannot guarantee the security of information transmitted to our website.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites.

10. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

11. CONTACT INFORMATION

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

hello@sosai.studio

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We encourage you to review this Privacy Policy periodically.

1. SERVICES DESCRIPTION

Sosai Studio offers a 24-hour turnaround branding package that includes our core brand package and optional add-ons as selected during checkout. Our commitment is to deliver the completed brand package within 24 hours of payment confirmation. The package includes the items specifically selected and paid for at checkout with no additional services implied or included.

2. PAYMENT AND NO REFUND POLICY

2.1 Payment

Full payment is required upfront before any work commences. Prices are as displayed on our website at the time of purchase.

2.2 No Refund Policy

ALL SALES ARE FINAL. Due to the custom nature of our Services and the rapid turnaround time, we do not offer refunds under any circumstances, including but not limited to:

  • Dissatisfaction with the design outcome

  • Change of business direction

  • Project cancellation by client

  • Technical issues on the client's end

  • Any other reason whatsoever

By proceeding with payment, you acknowledge and accept our strict no-refund policy.

3. DELIVERY AND TURNAROUND

3.1 Delivery Timeline

We commit to delivering your completed brand package within 24 hours of payment confirmation. Delivery times are based on business days (Monday through Friday, excluding public holidays).

3.2 Delivery Method

All deliverables will be provided digitally via email or the download link provided upon completion.

3.3 Delivery Delays

While we strive to meet our 24-hour commitment, certain circumstances beyond our control may cause delays. In such cases, we will communicate with you promptly. No refunds will be issued for reasonable delays.

4. NO REVISIONS POLICY

4.1 Final Deliverables

The brand package delivered is considered FINAL. Our expedited service does not include revisions, amendments, or alterations of any kind once delivered.

4.2 Pre-Delivery Information

It is the client's responsibility to provide all necessary information, preferences, and brand requirements at the time of purchase. Any information provided after purchase may or may not be incorporated, at Sosai Studio's sole discretion.

4.3 Additional Changes

If you require changes to the delivered brand package, these will be treated as a new project and charged accordingly at our standard rates.

5. INTELLECTUAL PROPERTY

5.1 Transfer of Rights

Upon full payment, you will receive ownership rights to the final deliverables for your commercial use.

5.2 Sosai Studio Rights

Sosai Studio retains the right to:

  • Display the work in our portfolio

  • Use the work for promotional purposes

  • Retain all preliminary concepts and unused designs

5.3 Third-Party Elements

Any licensed elements (fonts, stock images, etc.) are subject to their respective licensing terms.

6. CLIENT RESPONSIBILITIES

6.1 Accurate Information

You are responsible for providing accurate and complete information at the time of purchase.

6.2 Timely Communication

If we request any clarification during the 24-hour period, prompt responses are essential to ensure on-time delivery.

6.3 Legal Compliance

You must ensure that any content you provide does not infringe on third-party rights or violate any laws.

7. LIMITATION OF LIABILITY

7.1 Maximum Liability

Sosai Studio's maximum liability for any claim arising from these Terms or our Services shall not exceed the amount paid for the Services.

7.2 Excluded Damages

We are not liable for any indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profits.

7.3 Business Decisions

We are not responsible for any business decisions made based on our delivered brand package.

8. CANCELLATION POLICY

Due to the immediate commencement of work after payment, cancellations are not accepted, and no refunds will be provided.

9. SATISFACTION AND QUALITY ASSURANCE

While we do not offer revisions, we are committed to delivering high-quality work that meets professional branding standards. Our brand packages are designed to provide you with market-ready branding assets within the specified timeframe.

10. DISPUTE RESOLUTION

Any dispute arising from these Terms shall first be attempted to be resolved by informal negotiation. If such negotiations fail, the dispute shall be subject to binding arbitration i11. LEGAL JURISDICTION

These Terms are governed by the laws of [Your Country/State]. Any legal actions shall be brought exclusively in the courts of [Your Jurisdiction].

12. AMENDMENTS TO TERMS

Sosai Studio reserves the right to modify these Terms at any time. Changes will apply to all services purchased after the modification date.

13. CONTACT INFORMATION

For any questions regarding these Terms, please contact us at [Your Contact Email].

14. ACCEPTANCE

By purchasing our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.

Last Updated: [Current Date]